Shipping information

1. Current status

HOLVERNE is currently showing a preview range. Sending an enquiry does not reserve a product or create a delivery commitment. If you are discussing a sample, commission or business order with us, its delivery arrangements will be confirmed separately in writing.

2. What you will see before payment

When online ordering opens, each available checkout will show the countries or regions we can deliver to, the delivery service, total delivery charge, estimated dispatch and delivery timing, and any taxes or duties collected by us. You will be able to review these details before placing an order.

3. Dispatch and delivery timing

In-stock and made-to-order items may have different preparation times. The relevant estimate will be shown with the product or at checkout. Unless a different period is agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is entered into.

Delivery estimates are not guarantees where events outside our reasonable control affect a carrier, border or address. If a material delay occurs, we will contact you and explain the available options.

4. International orders

International availability will be shown at checkout. Unless checkout expressly says that import charges are included, the recipient is responsible for any local customs duties, import taxes or clearance fees charged on arrival. Customs processing can add time beyond the carrier's estimate.

5. Tracking, delays and loss

Where tracking is included, details will be sent to the email address used for the order. If a parcel is late, damaged in transit or appears lost, contact [email protected] with your order number. We will check the shipment and work with the carrier on the appropriate replacement, refund or other remedy.

6. Delivery addresses and failed delivery

Please check that the name and delivery address are complete and accurate before paying. If an address needs changing, contact us promptly; a change may not be possible after dispatch. Additional delivery costs caused by an incorrect address or an uncollected parcel may be charged where the law permits.

Do not send returns to the registered office. It is not a customer returns address. Read our returns and refunds policy and contact us first for the correct return instructions and approved address.

7. Delivery support

Email [email protected] with your order number and delivery question. Our terms and returns policy provide the related contractual and consumer-rights information.